Last Updated: 01-06-2024

Overview

Welcome to Reyal, where customer satisfaction is our top priority. We understand that occasionally, items may need to be returned or exchanged. Please review our return and shipping policies carefully to ensure a smooth and efficient process.

Returns and Exchanges

Our returns policy extends for a period of 3 days from the date of delivery. However, please note that at Reyal, we exclusively offer replacements and do not provide refunds. We are committed to ensuring that you receive products of the highest quality, and we stand behind the integrity of our merchandise.

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition as when you received it.
• It must be in its original packaging.

Exemptions

Certain items are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items

In addition to the exemptions mentioned above, the following items are also non-returnable:

• Gift cards
• Downloadable software products
• Some health and personal care items

Proof of Purchase

To facilitate the return process, we require a receipt or proof of purchase. Please ensure that you have this information available when contacting us regarding a return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please reach out to us via email at info@reyal.co.in, and our dedicated customer service team will assist you promptly.

Shipping Policy

At Reyal, we strive to ensure timely delivery of your orders. Our Delivery timeline ranges from a minimum of 24 hours to a maximum of 9 days. Please note that only working days (Monday through Friday) are counted in this timeframe. We do our best to process and dispatch orders promptly to meet these delivery windows.

Need Assistance?

Should you have any questions or concerns regarding refunds, returns, or shipping, please do not hesitate to contact us at info@reyal.co.in. Our knowledgeable and friendly team is here to provide you with the support and assistance you need.

Thank you for choosing Reyal. We value your business and appreciate your cooperation with our return and shipping policies.